Case Studies

Building increased adoption and leadership capability globally

British Standards Institute (BSI)

Global Transformation, Trust, and Operating Integrity at Scale

BSI was running multiple global transformation initiatives at once, including enterprise systems, commercial performance, sustainability reporting, and the launch of the world’s first AI standard.

Outcomes Delivered:

  • Consistent change approach embedded across 31 countries

  • Faster, more aligned decision-making across leadership

  • Reduced delivery and reputational risk across concurrent programmes

  • Trust and credibility maintained during high-profile transformation

Abcam

Global ERP Transformation to Align Processes, Data and Ways of Working

Abcam had grown rapidly through acquisition, resulting in fragmented processes, multiple data sources, and siloed ways of working.

A global ERP transformation was launched to bring consistency across Sales, Finance, Logistics, and Operations.

Outcomes Delivered:

  • Leaders aligned around enterprise-wide priorities, reducing localised decision-making and inconsistency

  • Change ownership shifted from programme-led to leader-led, strengthening accountability across functions

  • Clear, consistent leadership messaging improved understanding and reduced resistance to standardisation

  • Leaders equipped to balance operational delivery with transformation demands, maintaining stability during change

NTT Data

Global Integration, Culture Alignment & Enterprise Systems Transformation

NTT DATA undertook a global integration programme to unify multiple legacy entities under the One NTT strategy, spanning Japan, the UK, EMEA, and offshore operations.

The transformation combined large-scale system integration with a fundamental shift in culture, identity, and ways of working.

Outcomes delivered:

  • Leaders aligned around a single enterprise identity, reducing “us vs them” dynamics across legacy organisations

  • Change ownership embedded within leadership, not held centrally, improving accountability at scale

  • Consistent leadership behaviours reinforced the shift to One NTT, accelerating cultural integration

  • Leaders equipped to navigate complexity across regions, functions, and cultures while maintaining delivery stability